SNEG – Terms of Use

Last updated: 14.04.2026

Welcome to sneg.ai ("Company", "we", "us", "our")! Since you have just clicked on our Terms of Use, please take a moment, grab a cup of coffee and carefully read the following pages. This will take approximately 20 minutes.

These Terms of Use ("Terms") govern your use of our website at https://sneg.ai, operated by SNEG.

Our Privacy Policy also governs your use of our Service and explains how we collect, protect and share information resulting from your use of our website. You can find it here: https://sneg.ai/privacy-policy.

Your agreement with us includes these Terms and our Privacy Policy ("Agreements"). You acknowledge that you have read and understood the Agreements and agree to be bound by them.

If you do not agree to (or cannot comply with) the Agreements, you may not use the Service. However, please let us know by sending an email to [email protected], so we can try to find a solution. These Terms apply to all visitors, users and other persons who wish to access or use the Service.

1. Eligibility

To use SNEG, you must:

• Be at least 18 years old, or have legal capacity under applicable law.
• Have the authority to enter into these Terms on behalf of yourself or your organization.

2. Communications

By creating an account for our Service, you agree to receive newsletters, marketing or promotional materials, and other information from us. However, you may opt out of receiving some or all of these communications at any time by following the unsubscribe link or by sending us an email.

3. Billing and Payments

3.1 Payment Methods

Subscription payments for plans and add-on options are to be made by credit or debit card (Visa, Discover Card, Mastercard, American Express). The customer's card number and expiry date are entered on an encrypted server that ensures the security and confidentiality of the data.

SNEG shall not be held liable in the event of fraudulent use of the payment method used.

Upon receipt of the subscription and/or option order, a debit request will be sent to the payment institution. The subscription and/or options are considered completed once the debit authorisation has been granted by the payment institution.

Electron, Maestro, e-CB and prepaid CB cards are not accepted.

3.2 Invoicing

The customer will be billed as follows:

• Every month on the anniversary of the subscription in the case of a monthly subscription;
• Once a year on the anniversary of the subscription in the case of an annual subscription.

Invoices are issued in the customer's name and are accessible exclusively through the application. Customers may view and download their invoices at any time by navigating to the "Billing" tab in the "Settings" menu. Please note that we do not send invoices or billing-related communications by email or any other external communication method. It is the sole responsibility of the customer to review their invoices and billing details within the application.

3.3 Payment

For payments by debit or credit card, the customer will be automatically charged the pre-defined amount each month until they cancel the subscription and/or options in accordance with the conditions set out in these Terms of Use.

3.4 Non-Payment / Late Payment

If a card transaction is declined by the bank or another payment method is refused, the subscription and/or options will not be completed, and the customer is responsible for contacting SNEG customer support to settle the subscription and/or options using an alternative payment method.

Furthermore, SNEG reserves the right, where applicable, to suspend or cancel the subscription and/or options without being held liable. Where applicable, payments due by the anniversary of the subscription and/or options shall become immediately payable.

4. Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by separate rules from these Terms of Use. If you participate in a Promotion, please review the applicable rules as well as our Privacy Policy. If the rules of a Promotion conflict with these Terms of Use, the rules of the Promotion shall prevail.

5. Subscriptions

The fees for using the Services are displayed in the applicable currency (including taxes, where applicable).

Access to SNEG services is provided on a subscription basis ("Subscription(s)"). You will be billed in advance at regular intervals ("Billing Cycle"). Billing Cycles are set either monthly or annually, depending on the plan you select when subscribing.

At the end of each Billing Cycle, your Subscription will automatically renew under the same conditions unless you cancel it or SNEG cancels it. You may cancel the renewal of your Subscription either through your online account management page or by contacting SNEG customer support.

A valid payment method, including a credit card, is required to process payments for your Subscription. You are required to provide SNEG with accurate and complete billing information, including full name, address, state/province, postal code, and a valid payment method.

By submitting this payment information, you automatically authorise SNEG to charge all subscription fees incurred through your account using these payment methods.

If automatic billing fails for any reason, SNEG will issue an electronic invoice requesting that you manually make full payment for the billing period indicated on the invoice within a specified timeframe.

5.1 Free Trial

SNEG may, at its sole discretion, offer a Subscription with a free trial period for a limited time ("Free Trial"). You may be required to enter your payment information to sign up for the Free Trial.

If you enter your payment information when signing up for the Free Trial, SNEG will not charge you until the trial period has expired. On the last day of the trial period, unless you have cancelled your Subscription, you will automatically be charged the applicable subscription fees for the type of Subscription you selected.

SNEG reserves the right at any time and without prior notice to (i) modify the terms of the Free Trial or (ii) terminate the Free Trial.

5.2 Fee Changes

SNEG may, at its sole discretion and at any time, change the subscription fees for Subscriptions. Any change in subscription fees will take effect at the end of the current Billing Cycle.

SNEG will notify you of any change in subscription fees in due time in advance, giving you the opportunity to cancel your Subscription before the change takes effect.

Your continued use of the Service after the fee change takes effect constitutes your agreement to pay the amended subscription amount.

5.3 Refunds

As SNEG and the customer act as business entities under these Terms of Use, the customer acknowledges and accepts that they are not entitled to a right of withdrawal.

However, SNEG reserves the right to grant refunds to customers in exceptional cases, provided the customer has requested the cancellation of their subscription in writing to SNEG customer support at: [email protected], and SNEG has received this request:

• Within seven (7) days of the subscription date for a monthly subscription.
• Within thirty (30) days of the subscription date for an annual subscription.

Cancellation requests for subscription renewals are also accepted under the same conditions:

• Within seven (7) days of the anniversary of the subscription renewal for a monthly subscription;
• Within thirty (30) days of the anniversary of the subscription renewal for an annual subscription.

Cancellation requests that meet the above conditions will result in a full refund of the customer's subscription.

If the above conditions are not met, SNEG will consider cancellation requests, but no refund will be granted to the customer.

The customer may submit a cancellation request for their option(s) in writing to SNEG customer support at: [email protected].

The option(s) will end on the anniversary of the subscription for the relevant option. However, the customer acknowledges and accepts that no refund will be granted for the cancellation of option(s).

6. Content

Our Service allows you to post, link, store, share, and otherwise make available certain information, text, graphics, or other materials ("Content"). You are responsible for the Content that you post on or through the Service, including its legality, reliability, and appropriateness.

By posting Content on or through the Service, you represent and warrant that: (i) the Content belongs to you (you are the owner) and/or you have the right to use it and to grant us the rights and licences specified in these Terms, and (ii) posting your Content on or through the Service does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. We reserve the right to terminate the account of anyone found to be infringing copyrights.

You retain all rights to any Content you submit, post or display on or through the Service, and you are responsible for its protection. We assume no responsibility and shall not be liable for Content that you or any third party posts on or through the Service. SNEG has the right, but not the obligation, to monitor and edit all content provided by users.

7. Prohibited Uses

You may use the Service only for purposes permitted by law and in accordance with these Terms. You agree not to use the Service:

• In any manner that violates any applicable national or international laws or regulations.
• To exploit, harm, or attempt to harm minors in any way by exposing them to inappropriate content or otherwise.
• To transmit or cause the sending of advertising or promotional material, including "junk mail", "chain letters", "spam" or similar solicitations.
• To impersonate or attempt to represent the Company, an employee, another user, or any other person or entity.
• In any way that infringes the rights of others or is illegal, threatening, fraudulent, or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose.
• To take any action that restricts or impairs the use or enjoyment of the Service by others, or that, as determined by us, may harm the Company or users of the Service or expose them to liability.

Additionally, you agree to refrain from:

• Using the Service in any manner that could disable, overload, damage, or impair the Service or interfere with any other party's use of the Service.
• Using automated devices such as robots, spiders, or other automatic means to access the Service to monitor or copy material from the Service.
• Using manual processes to monitor or copy material from the Service, or for other unauthorised purposes, without our prior written consent.
• Using any device, software, or routine that interferes with the proper functioning of the Service.
• Introducing viruses, trojans, worms, logic bombs, or other malicious or technologically harmful material.
• Attempting to gain unauthorised access to, or interfere with, damage, or disrupt any part of the Service, the server on which the Service is stored, or any connected server, computer or database.
• Attacking the Service through a denial-of-service or distributed denial-of-service attack.
• Taking any action that could harm or falsify the Company's reputation.
• Otherwise attempting to interfere with the proper functioning of the Service.

8. Accounts

To benefit from the Services, users must register and create an account in accordance with the General Subscription Terms.

To create an account and use the Services, users must visit https://sneg.ai. Users will then be prompted to enter an email address and set a unique, personal password that will allow them to access the Services and/or their account.

SNEG recommends that users use "strong" passwords combining numbers, letters, symbols, and upper and lower case characters.

Users are solely responsible for the security of their account details. They therefore undertake to keep them confidential and not to share them. In the event of loss or theft of any account detail, users must immediately inform SNEG, whereupon the affected account details will be cancelled and/or updated.

Users are fully responsible for ensuring the confidentiality of their password. In this regard, they must ensure that they properly log out of the website and/or the application at the end of each session, especially when using a public computer.

If the password is lost, users may request a new password through their account by clicking on the "Forgot Password" link.

Additionally, users must complete a form with the following information:

• First name*
• Last name*
• Email*
• Password*
• Role in the company
• Company name*
• Company industry
• Company size

Fields marked with an asterisk (*) are mandatory. Users must then click the "Sign Up" button.

Users will then receive an email confirming that their account has been created and explaining the Services.

When creating an account (whether on their own behalf or on behalf of third parties), users undertake to provide true, accurate, current and complete information, particularly regarding their identity. Accordingly, they agree not to create a false identity that could mislead SNEG or third parties and not to impersonate any other legal or natural person.

SNEG has no control over the accuracy or reliability of information provided by users and therefore cannot be held liable for consequences arising from the provision of incomplete or false information. Users who discover that another person has used their identity to use the Services must immediately inform SNEG at: [email protected].

If a user provides false, inaccurate, erroneous, outdated, incomplete, misleading or deceptive information, SNEG may immediately, without notice or compensation, suspend or terminate that user's account and temporarily or permanently deny them access to the website and/or the application and/or the Services.

Furthermore, SNEG cannot under any circumstances be held liable for the non-fulfilment and/or partial fulfilment of the subscription in connection with the provision of such information.

Registered users may deactivate their account at any time if they deem it appropriate, in accordance with the provisions set out in these Terms of Use.

9. Intellectual Property

Certain elements (including editorial content, illustrations, studies and videos) on the website and/or the platform are protected by intellectual property laws, in particular copyright, and are the exclusive property of SNEG.

Likewise, the trademarks, logos, graphics and animations on the website and/or the platform are the exclusive intellectual property of SNEG.

It is agreed that these Terms of Use do not effect any transfer of SNEG's intellectual property rights.

SNEG grants users personally the non-exclusive, non-transferable right to use the website and/or the platform, as well as all related software products, free of charge. Users are prohibited from directly or indirectly copying, modifying, creating derivative works, reverse engineering, disassembling or otherwise attempting to obtain the source code (except where permitted by law), selling, assigning, sublicensing or otherwise transferring rights in the website, the platform, the Services or the associated software.

Users agree not to modify the website, the platform, the Services or the associated software in any way and/or not to use modified versions thereof, including (but not limited to) for unauthorised use of the website and/or the application and/or the Services. In particular, users agree to use the Services only through the website and/or the application.

Users are aware and acknowledge that the website, the platform, the Services and all associated software may contain confidential information or information protected by applicable intellectual property law or other laws. Users agree not to modify, rent, lend, sell or distribute such content, or to create derivative works based in whole or in part on such content, unless SNEG has expressly authorised this in advance.

The website and/or the platform contain texts and images that are the exclusive property of SNEG (hereinafter "Intellectual Property"). The Intellectual Property is made available to users free of charge exclusively for the use of the website, the application and the Services, and within the framework of the normal use of their functions.

This permission to use the Intellectual Property is granted on a personal, non-exclusive and non-transferable basis. SNEG may revoke its permission to use its Intellectual Property at any time.

Users are prohibited from directly or indirectly copying, modifying, creating derivative works, reverse engineering, disassembling or otherwise attempting to obtain the source code (except where permitted by law), selling, assigning, sublicensing or otherwise transferring rights in relation to the Intellectual Property. Users agree not to modify the Intellectual Property in any way.

In the event of non-compliant or abusive use of the Intellectual Property, SNEG reserves the right to take legal action to stop the infringement of its intellectual property rights, and to cancel the subscription and/or deactivate users' accounts in accordance with the conditions set out in these Terms of Use.

10. AI-Generated Content

The Platform may use artificial intelligence to generate text, images or recommendations. You understand and agree that:

• AI output may be inaccurate or incomplete.
• You are responsible for reviewing and verifying all generated content.
• SNEG is not liable for any damages arising from the use of AI-generated data.

10.1 Ad-Friendly Use

Our content is created by an AI model trained on commercially safe images, making it safe for use in advertising purposes. You remain the owner of your content even after your membership expires. However, you must ensure that the generated images do not contain elements such as logos or designs for which you do not hold the rights.

11. Integrations & Third-Party Services

SNEG may connect with third-party platforms such as social media networks, storage providers or analytics tools. You acknowledge that:

• Your use of third-party services is governed by their own terms.
• SNEG is not responsible for interruptions, limitations or issues caused by external services.
• You grant SNEG permission to interact with these services on your behalf when initiating an integration.

12. Links to Other Websites

Our Service may contain links to third-party websites or services that are not owned or controlled by SNEG.

SNEG has no control over the content, privacy policies or practices of third-party websites or services and assumes no responsibility for them. We do not warrant the offerings of any of these third parties or their websites.

You acknowledge and agree that SNEG is not responsible or liable for any damage or loss caused directly or indirectly by the use of or reliance on content, goods or services available through such websites or services.

We strongly recommend that you read the terms and privacy policies of any third-party websites or services you visit.

13. Duration of Access to the Services

The Services are available through the website and/or the application around the clock (24/7).

They are accessible for the entire duration of the user's subscription period, until the user decides to cancel their subscription and/or deactivate their account, in accordance with the provisions set out in these Terms of Use.

However, due to the nature of the internet, SNEG does not guarantee the operation or access to the Services around the clock (24/7).

13.1 Service Interruptions

SNEG reserves the right to interrupt the operation of all or part of the Services at any time, with or without notice, in particular to carry out corrective or maintenance work, or to further develop content or presentation.

Whenever possible, SNEG will inform users before any corrective or maintenance work.

Furthermore, users acknowledge that the Services may be interrupted for reasons beyond SNEG's control, and SNEG cannot guarantee continuous access to the Services.

In any event, SNEG shall not under any circumstances be held liable for any interruption and/or malfunction of the Services, regardless of the reason.

13.2 Error Reports and Feedback

Users are asked to inform SNEG of any technical issues encountered while browsing and/or using the Services by sending an email with a description of the problem to: [email protected].

14. Account Deactivation, Deletion and Termination

A user account remains active as long as:

• It is registered on the website and/or the application.
• A subscription to SNEG services is being paid.

Once a user stops paying for their subscription, access to the Services will be deactivated. The customer may still access their account but will not have access to the Services unless they take out and pay for a new subscription.

Users may deactivate or delete their account at any time without giving a reason on the website and/or the application.

To do so, users must send an email to: [email protected], requesting the deactivation or deletion of their account. To prevent identity theft, proof of identity may be required. Access to the account will end on the anniversary of the user's subscription.

The cancellation of the subscription and/or the deletion of an account is final. The account will be irrevocably deleted, and the associated personal data will be automatically removed and cannot be recovered.

The cancellation of the subscription and/or the deletion of an account does not prevent users from re-registering and creating a new account.

14.1 Termination by SNEG

In the event of non-compliance with the obligations arising from the acceptance of these Terms, the provision of false information when creating an account, or actions that could harm the interests of SNEG, SNEG reserves the right to suspend access to the Services without prior notice or, depending on the severity of the action, to delete the user's account, without any claims for compensation being possible.

15. Changes to the Service

We reserve the right to withdraw or amend our Service, and any services or materials we provide through the Service, at our sole discretion and without notice. We shall not be liable if all or any part of the Service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of the Service or the entire Service, including for registered users.

16. Changes to the Terms

We may amend these Terms at any time by posting the amended Terms on this page. It is your responsibility to review these Terms regularly.

Your continued use of the Platform after the publication of the revised Terms means that you accept and agree to the changes. You should review this page regularly to stay informed of any changes, as they are binding on you.

By continuing to access or use our Service after any revisions become effective, you agree to the revised Terms. If you do not agree to the new Terms, you are no longer authorised to use the Service.

17. Disclaimer of Warranties

SNEG is provided "as is" and "as available" without warranties of any kind. We do not guarantee:

• Continuous or uninterrupted service
• Error-free or flawless output
• That AI-generated content will be accurate or legally compliant

Your use of the Platform is at your own risk.

18. Limitation of Liability

To the maximum extent permitted by law, SNEG is not liable for:

• Loss of data
• Indirect, incidental, or consequential damages
• Third-party issues (integrations, external platforms, etc.)
• Decisions made based on AI-generated content

SNEG's total liability will not exceed the amount paid by you in the previous 12 months.

19. Use of Brand Elements

Licence Grant: By using SNEG's Services, users hereby grant SNEG a non-exclusive, royalty-free, worldwide licence to use their brand names, logos and other associated trademarks (collectively, the "Brand Elements") for advertising, marketing and similar purposes.

Opt-Out: Users may revoke this licence at any time in writing. SNEG undertakes to cease using the Brand Elements within a reasonable period not exceeding 30 days.

20. Data Access and Use

Permission for Data Access: By connecting their advertising accounts to SNEG, users expressly grant permission to access and use this data. Such use is exclusively for the purpose of improving the platform, optimising algorithms and training AI systems.

Data Deletion: Users may request the deletion of their data. SNEG will delete the data, although anonymised datasets may be used for AI training and system optimisation. These anonymised data contain no personal information and cannot be attributed to any user.

21. Privacy

Your use of SNEG is also governed by our Privacy Policy , which explains how we collect, process and protect personal data.

22. Severability

These Terms constitute the entire agreement between users and SNEG regarding the use of the Services and the website and/or the application.

They govern all use of the Services by users, subject to the application of additional or special terms applicable to certain Services for which users must give their express consent.

If one or more provisions of these Terms are declared invalid by any law, regulation or final decision of a competent court, the remaining provisions shall retain their full validity and applicability. The same applies to incomplete provisions.

If SNEG waives enforcement of any provision at any time, this shall not be interpreted as a waiver of the right to enforce that provision at a later date.

23. Governing Law

The use and operation of the Services shall be governed by the laws of the United Arab Emirates. The validity, performance and interpretation of these Terms shall also be governed by UAE law.

For questions or issues related to the Services, customers are advised to contact customer support by email at the following address to reach an amicable resolution: [email protected].

All disputes relating to the application, interpretation or performance of these Terms, or to the use and/or operation of the Services, shall be subject to the jurisdiction of the competent courts of Dubai, United Arab Emirates.

24. Acknowledgement

BY USING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THESE TERMS OF USE AND AGREE TO BE BOUND BY THEM.

25. Contact

Email: [email protected]
Website: sneg.ai